“I’m Glad You Are Here. Have You Had Breakfast?”

School starts in a few weeks, and I will begin my 32nd year of teaching.  I know!  I never, ever thought I could do ANYTHING for over 30 years!  Every August, I stroll down memory lane, and usually remember some of my more challenging students or funny things that happened, but today I remembered an important lesson I learned the hard way.  

Years ago, I had a student who came late to school.  A lot. And not just a few minutes late…. nooo… like half way through math late.  You know how hard it is to try to reteach a full blown math lesson to ONE KID, and I was having to do this 2-3 times a week. Finally, one morning I chewed on him for being late, and asked him why he was late THIS morning.   He said it had been a bad morning. “We all have bad mornings.  I have bad mornings and I manage to make it here on time, Ron has bad mornings and he makes it here on time, Marissa has bad days and she makes it here on time!  Please tell me why you can’t seem to make it to class on time?”  So he did. 

"My dad showed up at my house, and he was drunk.  Dad knew my mom had got her check, and he wanted it, but Mom needed it to pay rent and hid it.  She was holding my baby brother and told us to go get in the car. My dad started cussing and hitting my baby brother so my mom would tell him where the check was hidden.  So she told him and while he was looking for the check, she ran to the car and tried to start the car, but it wouldn’t start.  My dad ran outside, jumped on the hood, and tried to break the windshield with his fist.  The car still wouldn’t start, so my dad grabbed a gas can and started throwing gas on the house so he could burn it down.  Mom finally got the car started and drove us to school."

 And that was his bad morning.  I had no words.  Absolutely none.  

“I’m glad you are here.  Have you had breakfast?” 

He hadn’t, so I sent him to the cafeteria with a note and he ate. That day I was humbled mightily and taught a powerful lesson.  As a teacher I don’t know what is going on with or kiddos and what battles are being waged at home.  I have absolutely NO CONTROL over what happens outside of school, but I have so much input on what happens once they walk through our door. I have the power to create a safe haven and a place where children want to be.  Someplace clean and warm and safe and happy.   I can let them know that I am glad they are here at school.  I can take care of the immediate needs.  "Are you hungry?"   Usually, they come hungry.  There might not have been any supper, and most certainly there was no breakfast, and nothing says love like food.  And we all know that hungry children don’t learn. Sometimes, they come tired because the music was loud or mom had to get the kids up and go to grandmas house in the middle of the night, or call the police to come and make the boyfriend or dad leave.  They may really just need food and a nap.  Sometimes kids want to talk about what has happened at home, but most don’t.  

Children have an amazing ability to compartmentalize their lives, and school serves as a safe place where there is electricity, water, food, smiles and a playground.  I need my classroom be a warm, inviting place to be, with a good structure and schedule in place.  Kiddos know what is expected, what is going to happen and when.  Lessons are engaging and meaningful and activities are interactive and the chaos of the morning or the night before fades away, if just for a little while. 


Its been 20 years since that morning, but the lessons I learned are still with me now.  So now, when one of my little dudes or divas come to school very, very late, I always, always tell them I am glad they are here at school, and ask if they have had breakfast.  

How to Survive “The Angry Parent Ambush


If you teach long enough, it will happen to you.  It will.  You are standing by your door welcoming your children for the morning or waiting for parents to pick up after school, everything is bunnies and rainbows, and a parent marches up to you, and unloads an expletive laced tirade directed at you.

Pre-emptive strike
The preference is for the ambush to never occur, and there is a lot a teacher can do to avoid it.  A little preparation will go a long way and take care of 95% of your difficulties before they even happen

80% of your parents will give you the benefit of the doubt if they are convinced that a) You love, appreciate, and really “get” their child and
b) You are a competent, professional who know what she is doing (or looks like it!)

Send those positive notes home!  Greet parents warmly after school and share a funny or cute moment that happened to their child that day.  Remark on something special you noticed about their child.  Spend the time to get to know your students as quickly as possible.  Notice the little things.  Who likes animals?  Who is absolutely wild about space?  Who is your diva performer and who is the athlete?  What kind of books do they enjoy reading? Who picks flowers for you every, single day?


15% of parents will leave you be if you can explain your teaching practices convincingly.  Put some thought into your philosophy of education, and your practices.  Write them down if you need to, or practice your answers in the mirror.
1.     Have a strong behavior plan, follow it consistently, and be able to explain and justify it to anyone.
2.     Be able to justify WHY you do WHAT you do in the classroom.  If you can’t explain it, you may need to consider changing it.
3.     Keep records of parent phone calls, conversations, and written communication.


And that leaves the 5%...... standing there with veins sticking out of their neck, yelling and growing angrier by the moment, in full “Mama Bear Mode” protecting her cub.

Take a deep slow breath.  When you are ambushed, your “fight or flight” instinct kicks in.  Adrenalin floods your brain, shutting down all your higher level thinking skills, and you usually hold your breath while they are yelling.  So…..breathe…. slow it down, and take control of the situation.  A thoughtful pause and a look of concern will give you time to plan your next words and will show that you are taking their concerns seriously….. take your time…… breathe……

If you feel the urge to say something snarky…. stop! Don’t. Do. It.

Next… there are 2 directions you can go…
Is the parent angry about something that happened TO their child,
or
something they think YOU DID to their child?

 Which is it?

-Angry about something that happened TO their child.
Woo Hoo!  Piece of cake.  You’ve got this.
1. Show sympathy. Be empathetic- “Oh my goodness!  That must have been upsetting”  “I’m so sorry”
2. Offer assistance.  “How can I help?”  “What can I do for you?”
3. Decide on a plan of action.  “We could_________”  “Would it help if we___?” “What would you like me to do?”
4. Reassure the parent you will follow up. “I can do that”
5. Follow up and touch base with the parent in conversation, phone call or note.   Encourage the parent to contact you if they have any more difficulties.

-Angry at YOU for something they think YOU DID to their sweet angel. 
This is more difficult.  Much more difficult.  This is the sucky part of the job.
Important!  Never, ever, ever say “CALM DOWN”  It never works.  Ever. Think of gasoline on a fire.  Then add a grenade.    
1. Ask them to repeat the complaint.  “Ok, I didn’t catch all of that. Can you say that again?  Most parents will not be able to generate the same anger and emotion the second time around , and since you were in “fight or flight mode” you probably missed much of what they SAID, and just heard HOW they said it. “Let me see if I understand…. Repeat what they said using calm and reasonable language.  This will show them that their concern is valid.  Ask any follow up questions to get more information.  This lets the parent know that you want to get all the facts and are taking their concerns seriously.  It also will give them time to calm down a little and start acting like a person again. Hopefully… 

Note: Whether or not their concern is valid is immaterial.  If it is important to the parent, it must be treated as a legitimate concern.  Parents who feel like they are being blown off can and will go straight to the superintendent, and trust me you do not want on that roller coaster ride!

2.If you can take care of it on the spot quickly, without an audience, do it. 
“I understand.  Thank you for coming to see me.  I know you just want the best for your child” Explain.  They will still want to spout off a little, but will be losing steam.  Explain again.  If they are becoming more reasonable, empathize with them, and allow them to save face and make a graceful exit.  Letting the parent exit on a good note will save you time in the long run. Thank them for coming to speak with you, and encourage them to feel free to discuss any questions or concerns they have in the future.  Whew! Dodged a bullet there!

3.If the problem is sensitive or will take a while, or you have an audience*, explain why you can’t talk RIGHT THIS VERY MINUTE and set up a time for a meeting.   
“I have to wait until all the students are picked up.  Can you wait about 10 minutes so we can talk?” 
“I’m in the middle of a lesson and can’t leave my students unattended.  Can you come see me after school?”
 This will give you time to calm down a little, think about the situation, and gather information.  Usually by the time you meet with them later, they will have calmed down as well.  Hopefully.  At the very least you will have had time to prepare a response.

*Note: Try to avoid having an audience at all costs!  There are people in this world that thrive on drama and having an audience feeds their love of drama, and means that these type of parents will ramp up, not calm down.  Having an audience also means that parents are usually more conscious of losing face in front of others and may prolong the conflict for the benefit of others.  Also understand that dramatic people are probably going to relive and reenact the confrontation later with family and friends, so you really want to handle this professionally, watch your words and not get sucked into the soap opera.  Also remember that there are people with cell phones all around you, and you don’t want to be the Facebook or Youtube “Teacher Meltdown” viral video of the day.

Key phrases to use in the meeting:
“What can I do for you?”
“What would you like me to do?”
“I can do that…”
“I can’t do that, but I can do this…”
“ Let me check into this and touch base with you tomorrow.”
“Thank you for your concern. I’m sorry for the misunderstanding.   Please feel free to contact me anytime you have concerns”

4. Give your principal a heads up.  No one hates to be ambushed more than a principal.  It makes them look silly and uninformed.  Your principal is more likely to back you up if they know the particulars in advance and have time to think about it before the parent comes in.  Even if the parent never complains to your principal, you still come off as a very proactive teacher who takes care of her own problems whenever possible and understands the chain of command.


5. Go home and eat some chocolate.  Eat some more chocolate.  Watch some Netflix.   Remind yourself…. I love my job, I love my job, I love my job.